CONSUMER CORNER: Santa Or Scam? Avoid Shopping Scams

Provided by the Bucks County Department of Consumer Protection:

Let the shopping madness begin!

Below are some tips that may help you spot and, hopefully, avoid the top holiday shopping scams. And as the old adage goes and continues to ring true; if it seems too good to be true, it probably is … and just might be a scam!

ONLINE SHOPPING – FAKE WEBSITES

What it is: Scammers launch a copycat website of a well-known retailer – or, create a website offering popular, sometimes previously “sold out” merchandise at crazy discounts.

How it works: A classic phishing scam – often by email but increasingly through links on social media sites – the email appears to come from a legitimate company and the link sends you to a phony website where you’re asked to enter personal information.

What to do:

· Search the retailer; type in “vendor name + scam” and see what comes up.

· Type URLs directly into your browser; do not click on a link from an email or social media site unless you are absolutely sure the message is from the legitimate business.

· On the payment page, look for “https” at the beginning of the address (the “s” stands for “secure”).

· Shopping on a new site? Look for a return policy and contact information including a real address, a toll-free customer service number, and other ways to reach the company if you have a problem.

· Use a credit card (not a debit card) when shopping online for greater protections against possible fraud.

GIFT CARDS

How it works: Thieves hit a store gift card rack, secretly write down or electronically scan the numbers off the cards, then check online or call the toll-free number to see if someone has bought the cards and activated them. As soon as a card is active, the scammers drain the funds. By the time you try to use the same card, the money is long gone.

What to do:

· Only purchase gift cards from reputable sources. Better yet, get them directly from the store they’re from – and preferably directly from the store cashier – and ask them to scan the card to ensure it has the correct balance.

· Carefully examine both sides of the card and look for signs of tampering such as an exposed PIN. If you find anything questionable, ask for another card and examine that one, too.

· Online gift card purchases should be made directly from the retailer’s website. Never buy them on auction sites even if it looks like a great deal; these cards may be stolen or counterfeit.

· Keep your receipt as proof of purchase until the card’s value has been exhausted.

· Do not provide your personal information: no reputable business will require you to provide your Social Security number, bank account information, or date of birth in order to purchase a gift card; you’re not applying for credit.

FAKE CHARITIES

How it works: The end of the year is a prime time for charitable donations, and scammers try to take advantage. Fake charities are among the most popular holiday scams: scammers either misuse the name of a genuine organization, or make up their own.

What to do:

· Only donate to charities you are familiar with. If a new charity piques your interest, be sure to verify it on charitynavigator.org.

· If you get a request for a donation via phone, STOP. Be suspicious. We recommended that you call the charity directly using the contact info on their website and ask if they can send you material about themselves to your mailing address.

· Do not donate cash or use a wire transfer. Verify the organization’s correct name and donate by check.

· Ask how much of your donation will go for the cause. Some charities often spend the majority of their money for internal operational costs.

OTHER SCAMS TO LOOK OUT FOR DURING THE HOLIDAYS:

· Travel “deals”

· ATM skimmers

· Fake package delivery notices

· Suspicious social media giveaways

4 TIPS TO FOLLOW IF YOU’VE BEEN VICTIMIZED:

· File a police report. Go to your local police station and file a report about the fraud or scam so you can prove to your bank and credit reporting companies you have been scammed.

· Inform your Credit Card Company and bank. If you are the victim of identity theft or some other financial scam, contact the fraud department at your Credit Card Company and bank. You may have to close the account or the institution may just remove the fraudulent transactions.

· Report the fraud to the three credit reporting companies. Do this as soon as possible, especially if your personal information was used to take out a new credit line, make purchases, take out loans, or anything else that could affect your credit. Each credit reporting company has a fraud unit: Equifax: (800) 525-6285; Experian: (888) EXPERIAN or (888) 397-3742; TransUnion: (800) 680-7289.

· Gather evidence. In addition to the police report, save what you can that is related to the suspected fraud. Having items such as letters/emails of solicitation, prospectuses, cancelled checks, cash receipts, receipts for cashier’s checks or money orders, bank statements, investment statements, or medical statements could help you get your money back or protect yourself from further victimization.

Tips cited from http://action.aarp.org

Monthly Fraud Alerts brought to you by Bucks County Crimes Against Older Adults Task Force 24-hour hotline: 1-800-490-8505, Bucks County District Attorney’s Office: 215-348-6344, A Woman’s Place (AWP): 1-800-220-8116, Bucks County Area Agency on Aging: 267-880-5700, Bucks County Office of Consumer Protection: 215-348-6060, Bucks County Coroner’s Office: 215-348-3852, Bucks County Register of Wills: 215-348-6265, Network of Victim Assistance (NOVA): 1-800-675-6900, and U.S. Dept. of Health and Human Services/OIG: 1-800-447-8477.

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